Return and refund policy

Last updated: October 5, 2026

Return window

If your product arrives damaged, contact Joel.0959@gmail.com within [CONFIRM DAMAGE CLAIM WINDOW] after delivery and include your order number.

Eligibility

Our return policy applies to products that arrive damaged. We do not accept discretionary returns because you changed your mind, no longer want the product, or do not like it. Nothing in this policy limits rights that apply under mandatory consumer law.

How to request a return

Email us your order number, a description of the damage, clear photos of the product and packaging, and any other relevant evidence. We may request additional photos or a short video if needed to assess the damage. We will review your claim and provide return instructions if a return is required. Do not send a parcel to the supplier or our business address without our instructions.

Return shipping

Sinuora covers all costs associated with an approved damaged-product return, including any required return shipping. Contact us before arranging a return or purchasing a shipping label; we will provide instructions so you are not responsible for those costs.

Damaged items

Please inspect your delivery and contact us promptly if an item arrives damaged. Claims require relevant photos and supporting evidence. After reviewing the evidence, we will explain the available refund or replacement resolution. Do not continue using a damaged electronic device.

Refunds

After your return is received and checked, or a refund without return is agreed, we will notify you of the outcome. Approved refunds are issued to the original payment method within [CONFIRM REFUND PROCESSING PERIOD] business days. Your bank or payment provider may require additional time to post the credit.

For an approved damage claim resolved by refund, we will refund the amount paid for the affected product and any applicable shipping charges attributable to that item. We do not charge return fees for approved damaged-product claims.

Bundles and partial returns

For an eligible partial bundle return, the refund is based on the amount actually paid for the returned unit after the order discount is allocated. We will explain the refund amount before you send it back. Returning a product does not create a refund greater than the amount paid for it.

Exchanges and cancellations

If you would prefer a replacement, contact us and we will check availability. For cancellation requests, email us as soon as possible; fulfillment status determines whether shipment can be stopped. If we cannot ship within the promised timeframe, you may decline a proposed shipping delay and cancel the unshipped order for a refund.

Contact

Email: Joel.0959@gmail.com
Instagram: @getsinuora